FAQ

The order confirmation is sent to the email address you provided during checkout. Make sure to check your inbox, including the spam or junk folder. Sometimes, it can take a few minutes for the confirmation to arrive, especially during high-volume periods. Please allow a little extra time.

You can also track your order status through your account if you created one while purchasing. Log in to see if your order is being processed.

Roasting coffee at the source offers numerous advantages, both for flavor and sustainability. By roasting close to where the coffee is grown, farmers and producers can maintain greater control over quality and freshness. The beans are roasted in optimal conditions, often tailored to the coffee's unique characteristics, resulting in a cup that best reflects the origin's distinct flavor profile.

It directly supports the local economy. It empowers coffee-growing communities by creating jobs, retaining more value within the region, and promoting sustainable practices. This approach ensures that farmers benefit more significantly from their product, helping them thrive and reinvest in their land and operations.

Lastly, it reduces the need for intermediary steps, which can mean fresher coffee for the consumer and a smaller environmental footprint due to simplified logistics. It’s a win-win for quality, the community, and sustainability!

Storing coffee beans properly after opening the bag is essential to preserving their freshness and flavor. We recommend using an airtight container such as a glass jar with a tight-fitting lid or a vacuum-sealed coffee storage container. This will help limit exposure to oxygen and maintain freshness, afterwards store the container in a cool, dark cupboard or pantry, away from direct sunlight, ovens, or other heat sources.

Wondering what is the best way to enjoy your coffee? no worries, we have a created a few recipes for you to try, make sure to check our brew recipes!

We understand how important it is to receive your order on time, and we sincerely apologize for any delays. Shipping carriers (like FedEx, or AUS Post) sometimes face delays due to weather conditions, high traffic, staffing issues, or unforeseen circumstances. These delays are unfortunately out of our control, but we’re actively working with our carriers to resolve the situation as quickly as possible. Sometimes If there’s an error in the shipping address provided during checkout (e.g., missing apartment number or incorrect postal code), this can cause a delay in delivery. Please double-check the address you provided when placing your order.